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The Digitalisation of Companies
Dec 9, 2020 - Dec 9, 2020
16:00H - 19:00H
In this workshop we’ll explore the world of CRMs (centralised customer relationship management systems) and ERPs (enterprise resource planning, or centralised IT systems to manage internal resources) and how these new tools have transformed the way companies of all sizes interact with their clients. We will examine success stories and the advantages of implementing these technologies.
Topics of the workshop on CRM & ERP Consultant:
Definition of CRMs and ERPs and why they’re necessary
Uses and success stories
The main companies offering the services
Pathways to training and learning
This orientation workshop will start with an introduction to the current status of the digital ecosystem, in which we will summarise the main jobs and their associated skills, as well as the development and characteristics of this world in Catalonia and Spain. This introduction is geared at debunking myths on the sector and understanding the challenges it is posing in terms of economics, society and equality.
Time will be set aside at the end of the workshop for participants to talk with the trainer, to debate and ask any questions about the topic.
He has taught classes on programming and statistics at different universities like UPF, UAB and UOC, as well as in companies and professional colleges. Before focusing on training, he worked as an analyst and programmer at several consultancies, as a data journalist and as support for research groups at the UAB.